The first seven days after a donor signs up or gives for the first time? That’s the most important week of their journey. In this episode of The Million Dollar Nonprofit, Tom Kelly shows you how to automate the first week of donor love to create superfans who stick, share, and give again.

You’ll learn the Thank. Show. Invite. framework:

• Day 1: Thank – Send a warm, personal thank-you that celebrates their gift.
• Day 3: Show – Deliver proof of impact with a story, photo, or video.
• Day 5: Invite – Encourage the next step, like joining monthly giving or sharing your mission
• Day 7: Surprise and Delight – Send something unexpected, like a personalized video, donor spotlight, or AI-generated poem.

Tom also shares real-world results: a nonprofit that automated this sequence increased repeat giving from 14% to 33% in just one week. Platforms like GoHighLevel, DonorBooks, and ConvertKit make it easy to run these automated, personalized touchpoints.

If you want donors to feel seen, appreciated, and part of your mission from the very start, this episode is your blueprint.

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